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Politique de Confidentialité

Privacy Policy – ServStack

Effective Date: 04-05-2026

ServStack (“we,” “our,” or “us”) operates an on-demand service marketplace that connects customers (“Users”) with independent service providers (“Service Providers”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, the “Platform”).

By using ServStack, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following:

  • Full name

  • Phone number

  • Email address

  • Address/location details

  • Profile photo (optional)

  • Payment details (processed securely via third-party providers)

b. Service Provider Information

If you register as a Service Provider:

  • Business name and details

  • Identification documents (KYC, licenses if applicable)

  • Bank account/payment details

  • Service listings and pricing

c. Usage Data

  • Device information (IP address, browser type, OS)

  • App usage behavior

  • Location data (for service matching)

2. How We Use Your Information

We use your data to:

  • Facilitate bookings between customers and service providers

  • Verify user and provider identities

  • Process payments and transactions

  • Improve platform performance and user experience

  • Send notifications, updates, and support messages

  • Prevent fraud, abuse, and illegal activities

3. Sharing of Information

We may share your information with:

a. Service Providers

  • Customer details necessary to fulfill bookings (name, location, contact info)

b. Customers

  • Limited provider details (name, profile, ratings, contact details)

c. Third-Party Services

  • Payment gateways

  • Analytics tools

  • Cloud storage providers

d. Legal Authorities

  • When required by law or to protect rights and safety

4. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data:

  • As long as your account is active

  • As needed to comply with legal obligations

  • To resolve disputes and enforce agreements

6. User Rights

You have the right to:

  • Access your personal data

  • Update or correct your information

  • Request account deletion

  • Opt-out of marketing communications

To exercise these rights, contact us at: samrudh@servstack.in

7. Cookies & Tracking

ServStack uses cookies and similar technologies to:

  • Enhance user experience

  • Analyze usage patterns

  • Provide personalized services

You can disable cookies in your browser settings.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

9. Children’s Privacy

ServStack is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

ServStack

12. Consent

By using ServStack, you consent to this Privacy Policy and agree to its terms.

End of Privacy Policy